LoungeGo (website: loungego.co, "the Service") provides single-entry airport lounge e-vouchers ("e-Vouchers") for purchase and delivery through this website.
By using this website or purchasing an e-Voucher, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, please do not use the Service.
These Terms form a contract between you and the operator of the Service. For customer service and dispute resolution, contact info@loungego.co and we will respond within a reasonable time.
Use of an e-Voucher is also subject to each partner lounge's on-site rules. Lounge opening hours, facilities, and entry conditions are as announced by each lounge.
Delivery: Your e-Voucher will be delivered to the email address you provide within the 24 hours before your scheduled flight departure. The passenger name on the e-Voucher must match the passport exactly; an e-Voucher that cannot be used due to incorrect details provided by you is deemed delivered. If your flight departs within 24 hours, please contact our customer service via the Telegram chat button on our website before ordering, so we can arrange priority delivery.
Refunds: Once issued, e-Vouchers are non-cancellable and non-refundable in principle. However, where a flight is cancelled or materially changed by the airline, where an error originates from us (e.g., wrong name or date issued by us), or where a partner lounge is closed or refuses the e-Voucher on the day, you may apply for a date change or a refund with supporting evidence.
Lounge capacity: Entry is subject to on-site capacity, and we do not guarantee entry at a specific time. If a lounge is full, you may wait as directed by lounge staff, use another partner lounge at the same airport, or apply to us afterwards for a refund with supporting evidence.
Payment and refunds in cryptocurrency: Prices are listed in USD. You may pay in a cryptocurrency offered on the payment page; conversion is based on the rate quoted at the time of payment. Approved refunds are returned to the original payment wallet address in the original cryptocurrency paid; exchange-rate differences are not compensated.
Governing law: These Terms are governed by the laws of the Republic of China (Taiwan). The Taiwan Taipei District Court shall be the court of first instance for any dispute arising from the Service; this does not limit any jurisdictional rights a consumer may have under the Consumer Protection Act.
